Heart Thoughts by Louise Hay Penguin Random House, LLC Factory Shop

Fast Shipping and Professional Packing

We can offer a variety of shipping options due to our long-term partnership with UPS FedEx DHL. Our warehouse staff will package all goods to our exacting specifications. Your goods are thoroughly checked and securely secured prior to shipment. We deliver to thousands of customers every day across multiple countries. This shows our commitment to becoming the largest online retailer in the world. Both Europe and the USA have warehouses and distribution centres.

Orders that contain more than one item are assigned processing times in accordance with the item.

We will inspect each and every one of the items before sending. The majority of orders today are shipped in 48 hours. The delivery time should be between 3 and 7 working days.

Returns

We do not control the inventory in our factory and warehouse. The actual inventory can fluctuate at any time. Please be aware that it is possible that your order could run out of stock even after you have made the order.

Our policy lasts for 30 days. We will not exchange or refund your order when it's been 30 days from the date of purchase.

For your item to be eligible for return, it must be unopened and in the same condition as when you received it. The item must be in the original packaging.